Help/FAQs

Account Information Groups Managing Email Notification Settings
Documents
Events/Meetings
Elections/Ballots
Projects


Account Information | Top

Q: How do I log in to ATIS Workspace?

A: Existing ATIS Workspace users must set their password here (using their previously registered email address) when accessing the system for the first time. New users must first “register” to obtain access to the system here.

Q: What is my username/password?

A: Your username is your company email address. If you have forgotten your password, please click here. If you need assistance with your login information, please click here.

Q: How do I update my contact information?

A: When you are logged in, click on your initials in the upper right-hand side of the page. Select “Profile” from the drop-down menu. On your profile page, please select the pencil icon next to "Contact Details" in the left column, click the “Save” button at the bottom of the page.

Q: How do I control what information is visible in my profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Groups | Top

Group Pages + Menu Tabs

  • Group Home – This has the latest documents, emails, and calendar events.
  • Messages – This page contains the email sent to the group exploder list. You can also send an email to the group from here rather than through your email client.
  • Calendar – This lists all the scheduled events for your groups. Select the event name for more details. From the details page you can download the event to add to your calendar.
  • Workspace – This is where you can find documents, ballots, roster, and action items for your group.

Q: What are groups?

A: Groups are ATIS Committees, Forums, and Working Groups. Membership in these groups allows you to participate in discussions and share resources with other members.

Q: What groups do I already belong to?

A: Go to “Groups” in the main navigation bar. Select “My Groups” to view the groups to which you currently belong.

Q: How do I join/subscribe to a group?

A: Click on “Groups” in the main navigation and click on “All Groups” to view all the groups. Click on the group name to learn more. To join a group, please email your request to aws_admin@atis.org.

Q: How do I leave a group?

A: When you are logged in, click on your initials in the upper right-hand side of the page. Select “My Groups” from the drop-down menu. Go to the Home Page for the intended group. Click on “Settings” from the group’s tabs, click “Leave Group”, and then “OK” to confirm.

Q: Where can I see the list of other members in my group?

A: You can view a list of the group’s members by navigating to the group page and clicking “Workspace”. From there, you can view the list of group members by clicking “Roster”.


Managing Email Notification Settings | Top

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu.  On that page, you can view and control your subscription options.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into ATIS Workspace.
  • Consolidated Digest: Allows you to combine multiple communities into one notification email. 

Q: How do I unsubscribe from a group’s email list?

A: Go to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you have subscribed. Select "No Email” for the groups you wish to unsubscribe from.

Q: How do I see a listing of all of the emails to a specific group?

A: Locate the group you are interested in viewing and click on the “Messages” tab from the group home page. If you see an email you are interested in, click the subject line which will take you to the entire thread.


Q: How do I send a message to the group email list?

A: From your email client, you can send an email to the group email list listed on the group main page. Additionally, each group has a unique email address that will follow the naming convention “groupname@access.atis.org”. From the group page, click “Messages" > “Post a message".

Q: How do I respond to others’ emails/group messages?

A: From the site, go to the Messages page, select a ”Thread Subject”, and click “Reply" to send it to the group. To send a message to only the author of the post, please select “Reply Privately” (located in the "Reply" drop-down). From your email client, you can directly reply to the discussion email, or you can use the “Post Message” link located at the top of the discussion email.

Q: Can I search for emails across all the groups?

A: Yes, enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more filters from the menu on the left side. You may also wish to change how search results are sorted using the dropdown menu on the right side.


Documents | Top

Q: How do I upload a document?

A: Please follow these steps:
  1. Navigate to the appropriate group by selecting “Groups” and select "Workspace”
    1. You should land on the “Documents” tab by default
  2. Click “Add” and select the file to be uploaded.
  3. Add a Document Description containing a title, summary of the contents, and any other key information related to the document being uploaded.
  4. The Submitter field will default to the current user; if the submitter is someone else, select the name from the drop-down menu.
  5. Submission Date will default to the current date.
  6. The Technical Contact should be used to identify a secondary contact, where applicable.
  7. The Folder will default to the current year folder (no action required).
    1. If the Folder does not default to the current year folder, use the drop-down menu to select the appropriate folder. 
  8. The State identifies the document type and must be selected from the drop-down menu.
  9. If applicable, use the Related Projects to associate the file with the appropriate ATIS Issue via the drop-down menu. If there are multiple Issues associated with the document, click on the +Add icon and select additional Issues as needed.
  10. Keep the Notifications box checked to send the notification email to group; one can add CC recipients and a submitter’s note that will appear in the email.
  11. Click Add Document.

Q: How do I upload a revision to a document?

A: Please follow these steps:

  1. Navigate to the appropriate group by selecting “Groups” and select "Workspace”
  2. Click on the arrow to the right of “Download” for the desired document and click “Add a Revision”.
  3. Click Add File and select the file to be uploaded.
  4. Be certain to review the Related Projects since this field will not auto-populate; all other metadata should auto-populate and should be reviewed to confirm accuracy.
  5. Click Add Document.

Q: Can I search for a document?

A: Yes, when you are viewing the group’s Documents page, you can enter a portion of the document title the search bar. You can also search by document state using filters.


Events/Meetings | Top

Q: Where can I see the full calendar of my meetings?

A: By selecting “Events” from the main menu, you can view all the meetings visible to you based on your group memberships. From here, you can filter to show only certain groups, events, or via keywords.

Q: How will I know when a meeting is scheduled?

A: Meeting invitations will be issued for each event scheduled in ATIS Workspace. These notifications will be sent via email and appear as calendar invitations containing an .ics file.

Q: How can I download a meeting to add it to my calendar?

A: If you recently joined a group and missed the original email announcement, or otherwise want to put an appointment on your calendar that you did not receive by email, visit the Calendar page for the group. Navigate to the meeting(s) you wish to add to your calendar and click on it. Select “Download to Your Calendar” from the right of the page. Open and save the downloaded event to add it to your calendar.


Elections/Ballots | Top

Q: How can I vote on a Ballot?

A: When a ballot is opened, you will receive an email notification of your eligibility to vote. The email will contain links directly to the ballot. To navigate to the Ballot on your own, go to the Group's homepage, select "Workspace", and click the “Ballots” tab.

  • Click the ballot name for more details or click the "Vote" button under the Actions menu.
  • Select your vote under the Options. If attaching Comments, select “attach comment”.
    • If your comments have already been uploaded to the group’s documents, select “reference an existing item”.
    • To upload your comments directly from your computer, select “upload a new document or link”. Choose your document and select “Letter Ballot” from the dropdown menu for the Document State.
    • Click the Vote button to submit your vote.
      • NOTE: You may change your vote prior to the ballot closing, if necessary.

Additional general instructions on how to vote on letter ballots can be found here.

Q: What format should I use to submit Letter Ballot Comments?

A: Please use the Letter Ballot Comment Form here. Specific instructions on how to use the form can be found here.


Action Items | Top

Q: What are Action Items?

A: Action Items are used to track specific assignments in a group, either to a particular member or the full group. Email reminders are sent out based on these assignments and their deadlines.

Q: How can I see more information about an Action Item?

A: By navigating to the group page, clicking “Workspace”, and clicking “Action Items”. From there, you can view the list of action items assigned within that group, and by clicking on the title you can view additional information about the action item as well as its activity history and status.


Projects | Top

Q: What are Projects used for?

A: The Projects tab is used for tracking ATIS Issues in support of ATIS committee/forum Issue Statements. The Projects feature enables participants to easily reference ATIS Issue related contributions, meetings, etc.

Q: Can I search for a specific Issue?

A: Projects can be filtered by Committee and Issue State, and you can search through all Issues using specific words and phrases across all the groups.